886

This is what the mother told her daughter one night. The daughter did not realize her mother’s advice, but she learn it by heart. This same assisted daughter came to help her father in a small shop in a small town called ” Cendion” where a young man fell in love with her and decided …

518

Samia, 41, married, has two sons, the older one is in university stage and the other is in high school and she has a girl in preparatory school. She married at an early age, but this is the secret of her success because her husband is very cooperative and gave her freedom to have her …

515

Marwa, 38, has three children in different stages of education. She married at an early age and loves her husband; he appreciates her efforts and is “generous, kind and noble” as she described him. Marwa owns a large coffee shop and buys all her needs, where she agrees with the wholesale suppliers on the drinks …

22

“All I want is to secure my son’s future”… This is her main motive which she long-faced many difficulties to achieve. “Um Sherif”, aged 68 years, her husband divorced her while “Sherif” aged one year and four months, because her only son was diagnosed with minor Motor Neuron Disability by 5%. “Um Sherif” did not …

25

Nora is 20 years of age; she is single and studies commerce at Helwan University. She is also enrolled in accounting diploma at Cairo University and in her summer vacations; she takes courses in computer and English.  She joined Al Tadamun Microfinance Foundation in 2014 with a loan size LE 1,500 and her current loan …

28

Zeinab, 19, joined Al Tadamun Microfinance Foundation this year with a loan size LE 1,500. She lives with her parents and seven younger brothers and sisters. She is literate and dropped out of school after 1st prep. Her project is producing ladies’ wallets. At the age of 11 she learnt the skill from her father, who …

46

A unique case and an example of determination, ambition and success in spite of all circumstances experienced by Attiyat, known as “Umm Hamada,” 54 years who has three sons and two daughters. She dropped out of school after primary school and learned to sew linen which became her passion. She opened her first shop in …

49

A lonely woman without enough money or a husband or family or friends to support her, took her first steps outside her hometown “Beni Suef ” for the first time accompanied by her two young daughters 18 years ago to reach the train station in Cairo. This woman is Fardous, aged 66 who refused her …

412

She feels so delighted when customers approach her to buy a gift for making someone else happy. That’s what Zeinab,55, does because she owns a small shop where she sells crochet products, flowers and decorated baskets. She is married with one boy and one girl. Her daughter, aged 28 graduated from the faculty of commerce. …

415

When her marriage life came to an end, Nour El Hoda did not lose her determination for success. She has two girls aged 17 & 14 and one boy aged 16. The eldest goes to the university while the youngest is in 3rd preparatory.  Nour El Hoda holds a commerce diploma. Her project is decorating baskets …

418

In another scenario, she would have been retiring by now, especially after turning 61 years old, yet Yousreya didn’t abide by her age and chose to work hard. Yousreya is married with one son aged 35. Her son works in Jordon and her husband works as a fruit seller.  However, she decided to be an …

422

She had a friend with whom she began her project, until each had her own separate way. And Intesar became the owner of a very successful project of lamp shades’ production. Intsar, 30, married with two boys and one girl, the eldest is 12 years and the youngest is seven years. She successfully enrolled all …

Customer Service 3 Keys

  • Key 1: Serve quickly and make them satisfied

  • Key 2: Help with care and listen to them

  • Key 3: Build with honesty and make them grow and flourish